Our Privacy Policy

At Propy Mould, your trust is our greatest asset. We understand that investing, building, or managing property across borders requires not only financial confidence but also absolute certainty about how your personal information is handled. This Privacy Policy explains what data we collect, how we use it, how we protect it, and the rights you have in relation to your information when you interact with our website, services, or team.

We comply with global privacy laws and frameworks, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection standards in the jurisdictions where we operate.

Information We Collect

We collect information that enables us to offer you customized property services and solutions. This includes:

  • Contact Information: Your name, email address, phone number, and mailing address.
  • Property & Service Information: Project requirements, property specifications, and investment preferences.
  • Billing Information: Invoices, transaction records, and payment details (when applicable). We never store full credit/debit card details, all payments are processed through secure third-party gateways.
  • Technical Information: IP addresses, browser types, device data, and site usage activity.
  • Submitted Content: Any media, documentation, or forms you provide in connection with our services.

We do not knowingly collect personal data from individuals under the age of 18 without verifiable parental or guardian consent. If you believe such data has been submitted in error, please contact us immediately.

How We Use Your Information

Your data is only used for legitimate business purposes, including:

  1. Service Delivery: Processing your requests, managing your projects, and communicating updates.
  2. Client Support: Responding to inquiries, troubleshooting issues, and providing consultations.
  3. Property & Investment Updates: Sending curated listings, progress reports, or legal updates.
  4. Analytics & Improvement: Reviewing site usage to improve service quality.
  5. Legal Compliance: Meeting obligations under local and international property, tax, and anti-fraud regulations.
  6. Marketing (Opt-In Only): Sending newsletters, investor alerts, or promotional offers, you can unsubscribe anytime.

We do not sell your personal information to third parties.

Data Security

Given the financial and legal nature of our work, we implement multi-layered safeguards to protect your data:

  • Incident Response: In the rare event of a breach, we will notify affected clients promptly, in line with legal requirements.
  • Encrypted Communications: All form submissions, client dashboards, and file transfers are secured via SSL/TLS encryption.
  • Controlled Access: Only authorized Propy Mould team members directly involved in your project can access your sensitive data.
  • Secure Hosting: We use vetted, monitored hosting environments with regular security patching.

Data Storage and Retention

Your information may be stored on secure servers within Nigeria or in jurisdictions that provide adequate data protection. We retain personal data only for as long as necessary to fulfill the purposes outlined above or as required by law.

Sharing Information with Third Parties

We do not sell or rent your personal information. Your data is only shared:

  • With third-party providers that support our services (e.g., payment processors, CRM systems, or web hosts).
  • When required by law or in response to valid legal requests.
  • With your explicit permission.

All third parties are required to adhere to privacy and confidentiality standards.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. These include:

  • Essential Cookies: Enable core website functions.
  • Performance Cookies: Help us analyze traffic and improve usability.
  • Preference Cookies: Store your language and browsing preferences.

You can manage or disable cookies through your browser settings.

By submitting your phone number via our website forms or appointment calendar, you consent to receive messages from Propy Mould via SMS, WhatsApp, or other platforms. Message and data rates may apply. You may opt out at any time by replying “STOP.” For help, reply “HELP” or contact us through our support channels. All communications are governed by this Privacy Policy and our Terms & Conditions.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access and review your personal information.
  • Request corrections or deletion of your data.
  • Opt out of marketing communications.
  • Request details of third parties with whom your data is shared.

To exercise your rights, please contact us at Support@propymould.com

Our website may contain links to third-party platforms or property listings. We are not responsible for the privacy practices or content of those sites. Please review their policies before sharing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our service practices. The latest version will always be available on our website. Continued use of our site constitutes your agreement with the updated policy.